REFUND POLICY

At Dogginstix, we prioritize customer satisfaction and strive to provide the highest quality products. We understand that there may be instances where you need to return a product, and we have implemented a straightforward return policy to make the process as convenient as possible.

ELIGIBILITY & TIMEFRAME

To be eligible for a return, please ensure the following conditions are met:

  • The return request is made within 7 days of delivery.
  • The product packaging remains unopened and intact.

This policy is designed to protect both our customers and our associates by minimizing the spread of viruses. If you require assistance with an order or a product, please reach out to our customer service team for further guidance.

CONTACT INFORMATION

Our dedicated customer service team is available to assist you Monday to Friday, from 8AM to 5PM EST.

You can reach us via email at help@dogginstix.com

RETURN PROCESS

Notification: If you wish to initiate a return, please contact Dogginstix Store via email to obtain a Return Merchandise Authorization (RMA) number. This RMA number should be clearly printed on your return shipment.

Packaging and Shipping: Ensure that the product is returned in its original, sealed packaging. You are responsible for the cost of shipping the return. We recommend using a trackable shipping service for secure delivery.

Timeframe: All returns must be received by Dogginstix Store within three weeks from the date of notification of the return request.

Refund: Once we receive your return, we will issue a refund for the value of the unused merchandise. Please note that for safety reasons, we are unable to accept returns of used items.

Fees: We do not charge any restocking or repackaging fees. We value your business and want you to feel confident knowing that returning a product is hassle-free.

"At Dogginstix Store, we stand behind the quality of our products and aim to provide a positive shopping experience for every customer. While we hope you won't need to make a return, our transparent return policy ensures that you have the option if necessary. Should you have any further inquiries, please do not hesitate to contact our customer service team."